# Support

<mark style="background-color:red;">**Note:**</mark> <mark style="background-color:red;"></mark><mark style="background-color:red;">Please keep in mind lots of emails are received so replies can sometimes take a few days (not including weekends). If you need support sooner, Discord or the Forums are great options for quicker support.</mark>&#x20;

{% hint style="info" %}
**Note:** If you want support right away, you can also refer to the [**Solutions to Possible Issues**](/emerald-ai-wiki/help/solutions-to-possible-issues.md) page to see if your issue is covered. You can also use the [**Emerald AI Wiki Search Tool**](/emerald-ai-wiki/help/using-the-wiki-search-tool.md) to see if you can have your support question answered, or a solution to your issue, generated by AI trained on the Emerald AI Wiki.
{% endhint %}

## Email

Email is the best way to get individual support. Please include the following:

* The version of Emerald AI you are using.
* The version of Unity you are using, along with the pipeline.
* A clear description of the issue or support question you have.

You can contact Black Horizon Studios at: <Support@BlackHorizonStudios.com>

## Discord

Black Horizon Studios' Discord has over 2,300+ members and is a great way to receive official and community support: [https://discordapp.com/invite/XpWYzjp](https://www.google.com/url?q=https%3A%2F%2Fdiscordapp.com%2Finvite%2FXpWYzjp\&sa=D\&sntz=1\&usg=AOvVaw0r7GNWjPaTO2ndZvoeo2hU)

## Forums

The threads through Unity's Official forums is another great way to get community support.

[Emerald AI 2024 Forum](https://forum.unity.com/threads/on-sale-50-off-emerald-ai-2024-universal-ai-framework.1547165/)


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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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```

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.