Support

Note: Please keep in mind lots of emails are received so replies can sometimes take a few days (not including weekends). If you need support sooner, Discord or the Forums are great options for quicker support.

Note: If you want support right away, you can also refer to the Solutions to Possible Issues page to see if your issue is covered. You can also use the Emerald AI Wiki Search Tool to see if you can have your support question answered, or a solution to your issue, generated by AI trained on the Emerald AI Wiki.

Email

Email is the best way to get individual support. Please include the following:

• The version of Emerald AI you are using.

• The version of Unity you are using, along with the pipeline.

• A clear description of the issue or support question you have.

You can contact Black Horizon Studios at: [e-mail]

Discord

Black Horizon Studios' Discord has over 1,900+ members and is a great way to receive official and community support: https://discordapp.com/invite/XpWYzjp

Forums

The threads through Unity's Official forums is another great way to get community support.

Emerald AI 2024 Forum